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Betting a Million at Christmas - A Practical Customer Service Solution
- by Jeanne Sawyer and Peter Meyer Business Quest - January 1996

How Much Does That Technology Cost Your Business?
- The Business & Economic Review - October, 1996

What You Can Learn About Your Products From A Wireless Network
Published as Wireless Network Lessons
- The Business & Economic Review - April 2001. (Expanded for this site.)

Finding the Funds for IT
- Business Communications Review - March, 1998


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