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This page offers you some short reads on how to grow your revenue, your time, and your people. Most of this will be in the upcoming book, but why wait? Read it now.

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The Best Practice to Grow Customer Loyalty. If you want consistent revenue growth for your business, it makes sense to systematically build long term customer relationships. Customers typically buy from one of three points of view. 1 - Some customers buy because he or she truly likes and trusts the salesperson. 2 - Others buy from you because your rep gives them exactly what they want. This usually means discounts and special terms. 3 - There are situations where customers…
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On Monday I came in to my office to find no phone and no Internet. Again. I took this project for myself, and spent almost an hour on my cell phone talking to - but not communicating with - AT&T support. Ten hours later I'm looking at what I have learned while two technicians are wandering around outside waiting for another tech, somewhere else, to accomplish some task that was supposed to have been done hours ago. Besides offering these…
Friday, 21 July 2017 03:13

Grow Your Time and Business

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Can you do both? What is it worth to you to grow access to your time? Is it even possible? Getting to the right answer starts with asking if you are growing or finding. Most managers ask if they can find time and then conserve it. When you ask if you can grow your access to it you are working from a different starting point. Time is like any natural resource with which you build products. Like any other raw…
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If you want to speed the growth of your business, you can and should guide it by choosing to measure outcomes, not just outputs. Carefully setting up key performance indicators (KPIs) and using them correctly helps you grow time, revenue, and people in ways that contribute most to overall business growth. Doing it systematically can make that growth more intentional and less episodic. Consciously making the choice in the present can help make business growth sustainable over a longer period.…
Friday, 07 July 2017 03:20

Getting Growth from Giving Grace

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You're here because you are looking for ways to help your business grow. Making that happen, even when it's difficult, is what this story is about. Let's start with the problem. When Paula took a new management assignment at IBM, she found she had an employee who hadn't been performing for a long time. The direct manager, Bethanne, had been told not to take action because "We are all family. We help the weak ones." You've seen it before. It…
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